AI agents
An assistant that looks after all your channels.
It answers your customers on WhatsApp and on your website (and on Instagram, depending on the case), in your business's own voice, at any hour.
What an agent is, in three sentences.
- 1
It's an assistant that replies to your customers in writing, at any hour, using your business's information.
- 2
It can do things for you: take a booking, give an appointment or let you know about something important.
- 3
When it doesn't know something or a person is needed, it says so and hands the conversation over to you.
- Web chat
- Reply
- Booking
- Alert for you
Example: a WhatsApp message comes in, the agent understands it and makes the booking.
What a conversation sounds like.
Example WhatsApp conversation between a customer and the agent of a fictitious restaurant, which confirms a table for 4 on Saturday at 9 pm.
While you rest, your business keeps answering.
A booking comes in
A customer messages you on WhatsApp. The agent replies straight away and confirms the details.
Someone asks about prices
The agent answers with your menu, your opening hours and your rates. If it doesn't know something, it says a person will confirm.
An appointment is booked
It goes straight into your calendar and the customer gets a reminder.
You open up
Everything is in order. All that's left is to look after the people already on their way.
What the agent doesn't do.
It doesn't make up prices or facts
It only uses the information you give it. If it doesn't have it, it says so.
It doesn't close anything you haven't approved
You set the rules: what it can confirm on its own and what it has to check with you.
It doesn't replace a person when one is needed
If the conversation needs it, it alerts you and you take over.
Where it answers.
WhatsApp
Using Meta's official WhatsApp Business API.
Chat on your website
A chat window on your own website.
Instagram, depending on the case
It depends on your account and on Meta's permissions. We look at it in the audit.
How long have you been doing by hand what could run on its own?
30 minutes, no strings attached.
I reply within 24 working hours.
Or by email